To make a cryptocurrency deposit, open your Account page, generate and copy the wallet address for a specific Crypto currency, and use that information to create a transaction from an external service.
Please note that your account must be verified and have 2FA set up before you can make a deposit.
Making a deposit - step by step
1. Log in to your Bequant Global account and go to your Account page or just click the green "Deposit" button in the top right corner of the main window.
2. Find the currency (you can use "Search" field at the top) and click the "Deposit" button next to the digital asset you would like to make a deposit. This will generate your wallet address.
Your deposit address & QR code will be shown, make a deposit by sending digital assets to your deposit address.
You can click Copy to copy your deposit address to your clipboard, or click Create new to create a new deposit address.
3. Copy and paste this address at a third party service to initiate a transaction.
4. Copy and paste your Payment ID to a separate field before initiating a transaction (for certain coins only).
Some coins have additional identifier fields generally called Payment ID (e.g. Destination Tag for XRP, Message for XEM).
It is crucial not to forget to insert this data to a separate field when sending a deposit. In case you haven't done it, it would be necessary to contact our support.
Important: Do not forget that each asset in your account has a separate unique address. It’s not possible to send certain coin to the wrong address successfully, the funds can be lost forever. I sent deposit to a wrong address.
Receive your deposit
Once your funds reach Bequant Global, you will see a pending transaction at the very bottom of the Account page, in the "Latest transactions" section.
The funds will be reflected on your account shortly.
Keep track of your deposited funds at the relevant row on your Account page.
We keep our software up-to-date, so sometimes deposits may be temporarily shut down for technical maintenance.
To find out the status of deposits of a certain coin, open System Health page and see the coin status in the first column "Deposits". Red colour means that your deposit may be delayed and will come through once the deposits get enabled.