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Someone has access to my account
Updated over a week ago

You may detect it by one of the following events:

  • foreign trades/payments in your ''Reports'' which weren't performed by you;

  • incoming notification emails which weren't requested by you;

  • foreign sessions and/or unknown activity in the Security log.

If you see some of these, follow steps below immediately:

  1. Change your password and terminate all sessions here.

  2. Enable 2-step authentication, if you haven't already.

  3. Change the password to your email account.

  4. Check your computer for malware. Make sure that you're not using public/unprotected WiFi connection.

By doing this you will take away the access to your account from possible intruders. Make sure that you won't face such situation again. Here is a detailed guidance on how to stay safe and secure.

Should you experience any problems with accessing your account in such a case, please contact us as soon as possible.
P.S.: In case you just want to delete your account, feel free to submit a request here: I want to delete my account.

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