# Bequant Help Center

> .

## Announcements

- [Russian Sanctions FAQs](https://support.bequant.io/en/articles/6158273-russian-sanctions-faqs.md)
- [NOTICE TO UK CLIENTS](https://support.bequant.io/en/articles/8374533-notice-to-uk-clients.md): RELIANCE ON THE UK FINANCIAL PROMOTION ORDER EXEMPTIONS FOR CRYPTO ASSETS
- [Update on PB Supported Exchanges and Custody](https://support.bequant.io/en/articles/6445235-update-on-pb-supported-exchanges-and-custody.md)
- [BEQUANT launches Prime Brokerage platform - major milestone for 2020 achieved](https://support.bequant.io/en/articles/5371374-bequant-launches-prime-brokerage-platform-major-milestone-for-2020-achieved.md)
- [Binance as a Bank on Customer Portal](https://support.bequant.io/en/articles/8490754-binance-as-a-bank-on-customer-portal.md)
- [gate.io is now available on Customer Portal](https://support.bequant.io/en/articles/8779664-gate-io-is-now-available-on-customer-portal.md)
- [Kraken is added to Customer Portal Trading Interface](https://support.bequant.io/en/articles/8779689-kraken-is-added-to-customer-portal-trading-interface.md)
- [Open Orders & Positions page available on Customer Portal](https://support.bequant.io/en/articles/8931283-open-orders-positions-page-available-on-customer-portal.md)
- [Kraken Derivatives are now available on Customer Portal](https://support.bequant.io/en/articles/9005616-kraken-derivatives-are-now-available-on-customer-portal.md)
- [Okex Options are now available on Customer Portal](https://support.bequant.io/en/articles/9234927-okex-options-are-now-available-on-customer-portal.md)

## BEQUANT Prime Brokerage

- [I want to raise a complaint](https://support.bequant.io/en/articles/6442435-i-want-to-raise-a-complaint.md)
- [Bequant Pro Limited Best Execution Policy](https://support.bequant.io/en/articles/9059877-bequant-pro-limited-best-execution-policy.md)
- [CEFFU Custody and Mirror Service to Binance](https://support.bequant.io/en/articles/7909640-ceffu-custody-and-mirror-service-to-binance.md)
- [How do I connect to Bequant PRO - Getting API keys](https://support.bequant.io/en/articles/5989444-how-do-i-connect-to-bequant-pro-getting-api-keys.md): Getting API keys for Bequant PRO
- [User roles and rights on Bequant Prime](https://support.bequant.io/en/articles/5973470-user-roles-and-rights-on-bequant-prime.md)
- [Create a Bequant Pro account](https://support.bequant.io/en/articles/5435692-create-a-bequant-pro-account.md): How to Register and submit KYC
- [Available Exchanges on Bequant Pro](https://support.bequant.io/en/articles/5450652-available-exchanges-on-bequant-pro.md): Find out which exchanges are integrated with our product
- [Available Exchanges - differences](https://support.bequant.io/en/articles/5429108-available-exchanges-differences.md): What are the nuances of the various exchanges supported by our Principal Trading Platform
- [API Keys](https://support.bequant.io/en/articles/5464328-api-keys.md): Trade and Read Only API keys
- [I want to reset my password / 2FA](https://support.bequant.io/en/articles/5409927-i-want-to-reset-my-password-2fa.md): What to do in case you can't access your account
- [Exchange Balances on the Customer Portal](https://support.bequant.io/en/articles/5412068-exchange-balances-on-the-customer-portal.md): How to check your Spot and Derivatives balances on Customer Portal
- [I can't see my exchange accounts](https://support.bequant.io/en/articles/5464343-i-can-t-see-my-exchange-accounts.md): You were told your accounts are ready but you can't see them on Customer Portal
- [How to check my historical balances?](https://support.bequant.io/en/articles/8420529-how-to-check-my-historical-balances.md)
- [Profit and Loss Reports](https://support.bequant.io/en/articles/8563074-profit-and-loss-reports.md)
- [Coins available for deposit and withdrawal on our platform](https://support.bequant.io/en/articles/8907261-coins-available-for-deposit-and-withdrawal-on-our-platform.md)
- [Crypto deposits on Bequant Pro](https://support.bequant.io/en/articles/5385790-crypto-deposits-on-bequant-pro.md): How to deposit Crypto funds on BEQUANT Principal Trading
- [Available Coins on Bequant Pro](https://support.bequant.io/en/articles/5415965-available-coins-on-bequant-pro.md): Coins I can deposit, withdraw and trade on Bequant Pro
- [Fiat on Bequant Pro](https://support.bequant.io/en/articles/5415952-fiat-on-bequant-pro.md): How to deposit/withdraw FIAT
- [Binance Vault account deposits](https://support.bequant.io/en/articles/8420521-binance-vault-account-deposits.md)
- [How to make transfers between Exchanges](https://support.bequant.io/en/articles/5385797-how-to-make-transfers-between-exchanges.md): Instant Transfers, transfers via API, transfers via Customer Portal
- [USDT chains supported for transfers on BEQUANT PRO](https://support.bequant.io/en/articles/6029516-usdt-chains-supported-for-transfers-on-bequant-pro.md)
- [Transfer times and fees](https://support.bequant.io/en/articles/5464545-transfer-times-and-fees.md): How do we calculate transfer fees and transfer eta
- [How do I make transfers via API?](https://support.bequant.io/en/articles/5430100-how-do-i-make-transfers-via-api.md): How do I transfer funds from exchange A to exchange B via API
- [Can I have direct access to Exchanges' native trading terminal?](https://support.bequant.io/en/articles/5412867-can-i-have-direct-access-to-exchanges-native-trading-terminal.md): Native GUI \(Graphic User Interface\) availability for exchanges
- [Failed Transfers](https://support.bequant.io/en/articles/5412011-failed-transfers.md): Help! My transfer shows as failed?
- [My transfer failed](https://support.bequant.io/en/articles/5443972-my-transfer-failed.md)
- [How can I check my fees on Bequant Pro](https://support.bequant.io/en/articles/6687512-how-can-i-check-my-fees-on-bequant-pro.md)
- [Trading UI in Customer Portal](https://support.bequant.io/en/articles/6934205-trading-ui-in-customer-portal.md)
- [How to place orders via Bequant Pro](https://support.bequant.io/en/articles/5464478-how-to-place-orders-via-bequant-pro.md): Direct Market Access, GUI, OMS
- [Margin trading](https://support.bequant.io/en/articles/5741504-margin-trading.md)
- [Trading fees on partner exchanges](https://support.bequant.io/en/articles/5464621-trading-fees-on-partner-exchanges.md): How do trading fees work on our platform?
- [Exposure Page on Customer Portal](https://support.bequant.io/en/articles/8490770-exposure-page-on-customer-portal.md)
- [Checking Open Orders and Positions on Customer portal](https://support.bequant.io/en/articles/8931300-checking-open-orders-and-positions-on-customer-portal.md)
- [Crypto withdrawals and whitelists on Customer Portal](https://support.bequant.io/en/articles/6040570-crypto-withdrawals-and-whitelists-on-customer-portal.md): How do I withdraw via Customer Portal?
- [Primer Brokerage Whitelists \(old Bank Account structure\)](https://support.bequant.io/en/articles/5385787-primer-brokerage-whitelists-old-bank-account-structure.md): How do I whitelist withdrawal addresses?
- [Binance Vault account withdrawals](https://support.bequant.io/en/articles/8420679-binance-vault-account-withdrawals.md)
- [Loans](https://support.bequant.io/en/articles/5429405-loans.md): What are the rules when requesting or trading on leverage?
- [Earn on Crypto / Earn product on Bequant Pro](https://support.bequant.io/en/articles/6789754-earn-on-crypto-earn-product-on-bequant-pro.md): Make your digital assets work for you on Bequant Pro. Start earning up to 6% APR.

## Bequant Global Exchange

- [How to contact Bequant Global on legal issues?](https://support.bequant.io/en/articles/6442460-how-to-contact-bequant-global-on-legal-issues.md)
- [Access Restriction by Jurisdiction](https://support.bequant.io/en/articles/6442471-access-restriction-by-jurisdiction.md)
- [Privacy Policy](https://support.bequant.io/en/articles/5371467-privacy-policy.md)
- [Referral Program on Bequant Global](https://support.bequant.io/en/articles/6435916-referral-program-on-bequant-global.md)
- [How to contact support team via Support Center](https://support.bequant.io/en/articles/6435982-how-to-contact-support-team-via-support-center.md)
- [How to verify my account?](https://support.bequant.io/en/articles/6442467-how-to-verify-my-account.md)
- [Verification Levels on Bequant Global.](https://support.bequant.io/en/articles/6498848-verification-levels-on-bequant-global.md)
- [How to open account on Bequant Global?](https://support.bequant.io/en/articles/6436846-how-to-open-account-on-bequant-global.md)
- [Someone has access to my account](https://support.bequant.io/en/articles/6436623-someone-has-access-to-my-account.md)
- [How to enable 2FA?](https://support.bequant.io/en/articles/6436655-how-to-enable-2fa.md)
- [How to change Time Zone?](https://support.bequant.io/en/articles/6436188-how-to-change-time-zone.md)
- [How to protect your account from intruders](https://support.bequant.io/en/articles/6435936-how-to-protect-your-account-from-intruders.md)
- [Which instruments are available on Bequant Global?](https://support.bequant.io/en/articles/6436193-which-instruments-are-available-on-bequant-global.md)
- [My password isn't working](https://support.bequant.io/en/articles/6436720-my-password-isn-t-working.md)
- [Security tools on Bequant Global](https://support.bequant.io/en/articles/6435959-security-tools-on-bequant-global.md)
- [I do not have access to my email](https://support.bequant.io/en/articles/6436313-i-do-not-have-access-to-my-email.md)
- [How to create Sub-Account?](https://support.bequant.io/en/articles/6436216-how-to-create-sub-account.md)
- [How to delete my account?](https://support.bequant.io/en/articles/6436228-how-to-delete-my-account.md)
- [How to verify my Corporate account?](https://support.bequant.io/en/articles/6436750-how-to-verify-my-corporate-account.md)
- [How to change the email address associated with my account?](https://support.bequant.io/en/articles/6436257-how-to-change-the-email-address-associated-with-my-account.md)
- [Social engineering attempts](https://support.bequant.io/en/articles/6436006-social-engineering-attempts.md)
- [2FA codes are not working](https://support.bequant.io/en/articles/6436780-2fa-codes-are-not-working.md)
- [Security of your funds](https://support.bequant.io/en/articles/6436270-security-of-your-funds.md)
- [I do not receive email confirmations](https://support.bequant.io/en/articles/6436289-i-do-not-receive-email-confirmations.md)
- [How to change my password?](https://support.bequant.io/en/articles/6436311-how-to-change-my-password.md)
- [I have lost or formatted 2FA device](https://support.bequant.io/en/articles/6436830-i-have-lost-or-formatted-2fa-device.md)
- [How to reset my password?](https://support.bequant.io/en/articles/6436322-how-to-reset-my-password.md)
- [What is verification?](https://support.bequant.io/en/articles/6442480-what-is-verification.md)
- [Security tools of Bequant](https://support.bequant.io/en/articles/5371419-security-tools-of-bequant.md)
- [Someone created an account with my email](https://support.bequant.io/en/articles/5371404-someone-created-an-account-with-my-email.md)
- [How to delete 2FA?](https://support.bequant.io/en/articles/5371403-how-to-delete-2fa.md)
- [How to verify my Individual Advanced account?](https://support.bequant.io/en/articles/5371397-how-to-verify-my-individual-advanced-account.md)
- [Forks and airdrops](https://support.bequant.io/en/articles/6433810-forks-and-airdrops.md)
- [Will Bequant Global support a specific coin?](https://support.bequant.io/en/articles/6433564-will-bequant-global-support-a-specific-coin.md)
- [Error when trying to transfer funds](https://support.bequant.io/en/articles/6433568-error-when-trying-to-transfer-funds.md)
- ["Insufficient Funds" while making a trade](https://support.bequant.io/en/articles/6433574-insufficient-funds-while-making-a-trade.md)
- [Manage your trading & transactions activity](https://support.bequant.io/en/articles/6433579-manage-your-trading-transactions-activity.md)
- [I am unable to set desired trading quantity](https://support.bequant.io/en/articles/6433576-i-am-unable-to-set-desired-trading-quantity.md)
- [Market orders](https://support.bequant.io/en/articles/6433586-market-orders.md)
- [How to cancel orders](https://support.bequant.io/en/articles/6433692-how-to-cancel-orders.md)
- [Limit orders](https://support.bequant.io/en/articles/6433662-limit-orders.md)
- [Scaled orders](https://support.bequant.io/en/articles/6433711-scaled-orders.md)
- [Trading tools](https://support.bequant.io/en/articles/6433698-trading-tools.md)
- [Why my trade commission is so large?](https://support.bequant.io/en/articles/6433578-why-my-trade-commission-is-so-large.md)
- [Trading on Bequant Global exchange](https://support.bequant.io/en/articles/6433705-trading-on-bequant-global-exchange.md)
- [USDT20, USDT, USDTRX differences explained and how to convert.](https://support.bequant.io/en/articles/6433762-usdt20-usdt-usdtrx-differences-explained-and-how-to-convert.md)
- [Markets overview](https://support.bequant.io/en/articles/6433771-markets-overview.md)
- [What happens if crypto coin was delisted?](https://support.bequant.io/en/articles/6433777-what-happens-if-crypto-coin-was-delisted.md)
- [When will I receive coins after an airdrop which you supported?](https://support.bequant.io/en/articles/6433348-when-will-i-receive-coins-after-an-airdrop-which-you-supported.md)
- [Reduce only orders](https://support.bequant.io/en/articles/6493019-reduce-only-orders.md)
- [How to use margin trading?](https://support.bequant.io/en/articles/6414236-how-to-use-margin-trading.md)
- [Margin Liquidation](https://support.bequant.io/en/articles/6414364-margin-liquidation.md)
- [What is Isolated Margin?](https://support.bequant.io/en/articles/6414380-what-is-isolated-margin.md)
- [What is margin trading?](https://support.bequant.io/en/articles/6414399-what-is-margin-trading.md)
- [What is Crypto Perpetual Futures Trading?](https://support.bequant.io/en/articles/6417887-what-is-crypto-perpetual-futures-trading.md)
- [Futures Market Trading](https://support.bequant.io/en/articles/6417914-futures-market-trading.md)
- [Futures Liquidation](https://support.bequant.io/en/articles/6417915-futures-liquidation.md)
- [Why Trade Perpetual Futures?](https://support.bequant.io/en/articles/6417949-why-trade-perpetual-futures.md)
- [What Is the Futures Funding Rate?](https://support.bequant.io/en/articles/6417973-what-is-the-futures-funding-rate.md)
- [Chart Indicators on Futures Market](https://support.bequant.io/en/articles/6417986-chart-indicators-on-futures-market.md)
- [How to Start Trading Perpetual Futures?](https://support.bequant.io/en/articles/6418004-how-to-start-trading-perpetual-futures.md)
- [Interest Rate Charges](https://support.bequant.io/en/articles/6414409-interest-rate-charges.md)
- [Bequant Global Introduces Margin Trading](https://support.bequant.io/en/articles/6414274-bequant-global-introduces-margin-trading.md)
- [How to buy Crypto with FIAT](https://support.bequant.io/en/articles/6437001-how-to-buy-crypto-with-fiat.md)
- [How to buy FIAT with Crypto](https://support.bequant.io/en/articles/6437024-how-to-buy-fiat-with-crypto.md)
- [FIAT deposit & withdrawal fees](https://support.bequant.io/en/articles/6437050-fiat-deposit-withdrawal-fees.md)
- [Supported FIAT transfer schemes explained](https://support.bequant.io/en/articles/6437065-supported-fiat-transfer-schemes-explained.md)
- [How to withdraw FIAT](https://support.bequant.io/en/articles/6437073-how-to-withdraw-fiat.md)
- [Supported FIAT Pairs](https://support.bequant.io/en/articles/6437113-supported-fiat-pairs.md)
- [How to deposit FIAT](https://support.bequant.io/en/articles/6437104-how-to-deposit-fiat.md)
- [Supported FIAT transfer schemes explained](https://support.bequant.io/en/articles/5371430-supported-fiat-transfer-schemes-explained.md)
- [Withdrawal address not recognised](https://support.bequant.io/en/articles/6442284-withdrawal-address-not-recognised.md)
- [Invalid token error](https://support.bequant.io/en/articles/6442301-invalid-token-error.md)
- [Error when trying to withdraw funds](https://support.bequant.io/en/articles/6442305-error-when-trying-to-withdraw-funds.md)
- [An error occurred during Crypto withdrawal](https://support.bequant.io/en/articles/6442319-an-error-occurred-during-crypto-withdrawal.md)
- [Destination address is not whitelisted](https://support.bequant.io/en/articles/6442328-destination-address-is-not-whitelisted.md)
- [I can't add a whitelist address](https://support.bequant.io/en/articles/6442346-i-can-t-add-a-whitelist-address.md)
- [Withdrawals on your account are kept on hold](https://support.bequant.io/en/articles/6442335-withdrawals-on-your-account-are-kept-on-hold.md)
- [Recovery of mistakenly sent deposits](https://support.bequant.io/en/articles/6442364-recovery-of-mistakenly-sent-deposits.md)
- [Withdrawals for currency are offline](https://support.bequant.io/en/articles/6442350-withdrawals-for-currency-are-offline.md)
- [How to deposit Crypto to Bequant Global](https://support.bequant.io/en/articles/6442119-how-to-deposit-crypto-to-bequant-global.md)
- [How to deposit tokens safely](https://support.bequant.io/en/articles/6442375-how-to-deposit-tokens-safely.md)
- [How to whitelist withdrawal addresses?](https://support.bequant.io/en/articles/6442399-how-to-whitelist-withdrawal-addresses.md)
- [Why some coins are offline?](https://support.bequant.io/en/articles/6442403-why-some-coins-are-offline.md)
- [Where is my deposit?](https://support.bequant.io/en/articles/6442150-where-is-my-deposit.md)
- [Crypto deposit & withdrawal fees](https://support.bequant.io/en/articles/6442408-crypto-deposit-withdrawal-fees.md)
- [My deposit address has changed](https://support.bequant.io/en/articles/6442166-my-deposit-address-has-changed.md)
- [How to locate a transaction hash?](https://support.bequant.io/en/articles/6442413-how-to-locate-a-transaction-hash.md)
- [Where is my withdrawal?](https://support.bequant.io/en/articles/6442206-where-is-my-withdrawal.md)
- [How to withdraw Crypto from Bequant Global Exchange](https://support.bequant.io/en/articles/6442422-how-to-withdraw-crypto-from-bequant-global-exchange.md)
- [Where is my ETH token deposit?](https://support.bequant.io/en/articles/5371452-where-is-my-eth-token-deposit.md)
- [How to check my Deposit History?](https://support.bequant.io/en/articles/6442170-how-to-check-my-deposit-history.md)
- [I have deposited a coin which is not integrated into Bequant Global](https://support.bequant.io/en/articles/6442185-i-have-deposited-a-coin-which-is-not-integrated-into-bequant-global.md)
- [I cannot withdraw a coin \(token\)](https://support.bequant.io/en/articles/6442198-i-cannot-withdraw-a-coin-token.md)
- [I want to withdraw a delisted coin](https://support.bequant.io/en/articles/6442205-i-want-to-withdraw-a-delisted-coin.md)
- [My withdrawal remains pending](https://support.bequant.io/en/articles/6442220-my-withdrawal-remains-pending.md)
- [I haven't received a confirmation email](https://support.bequant.io/en/articles/6442221-i-haven-t-received-a-confirmation-email.md)
- [I want to cancel my withdrawal](https://support.bequant.io/en/articles/6442226-i-want-to-cancel-my-withdrawal.md)
- [Insufficient funds while withdrawing](https://support.bequant.io/en/articles/6442229-insufficient-funds-while-withdrawing.md)
- [How do I connect to Bequant Global Exchange - Getting API keys](https://support.bequant.io/en/articles/6009619-how-do-i-connect-to-bequant-global-exchange-getting-api-keys.md): Getting API keys to connect with Bequant Exchange
- [What are the endpoints for your FIX gateways?](https://support.bequant.io/en/articles/6442517-what-are-the-endpoints-for-your-fix-gateways.md)
- [Connectivity Overview](https://support.bequant.io/en/articles/5371379-connectivity-overview.md)
- [What's the difference between your FIX4.4 and FIX5 offerings?](https://support.bequant.io/en/articles/5371380-what-s-the-difference-between-your-fix4-4-and-fix5-offerings.md)
- [The VPN Initialisation Sequence won’t complete](https://support.bequant.io/en/articles/5371381-the-vpn-initialisation-sequence-won-t-complete.md)
- [FIX connectivity instructions for VPN users](https://support.bequant.io/en/articles/6442519-fix-connectivity-instructions-for-vpn-users.md)
- [FIX 5.0 Trading Gateway](https://support.bequant.io/en/articles/5371382-fix-5-0-trading-gateway.md)
- [Why was I given two sets of VPN config files?](https://support.bequant.io/en/articles/5371383-why-was-i-given-two-sets-of-vpn-config-files.md)
- [L2 Multicast Market Data Gateway - Operational Manual](https://support.bequant.io/en/articles/5371390-l2-multicast-market-data-gateway-operational-manual.md)
- [FIX 5.0 Market Data Gateway](https://support.bequant.io/en/articles/5371384-fix-5-0-market-data-gateway.md)
- [FIX 4.4 Trading & Market Data Gateway](https://support.bequant.io/en/articles/5371386-fix-4-4-trading-market-data-gateway.md)
- [I have completed a colocation installation at LD4 and got some network details from you, what do I do next?](https://support.bequant.io/en/articles/5371385-i-have-completed-a-colocation-installation-at-ld4-and-got-some-network-details-from-you-what-do-i-do-next.md)
- [Support for FIX 5 and Multicast - latest in professional trading connectivity](https://support.bequant.io/en/articles/5371377-support-for-fix-5-and-multicast-latest-in-professional-trading-connectivity.md)
- [I can’t ping any of your FIX gateways](https://support.bequant.io/en/articles/5371389-i-can-t-ping-any-of-your-fix-gateways.md)
- [L2 Multicast Market Data Gateway - Connectivity Details](https://support.bequant.io/en/articles/6442546-l2-multicast-market-data-gateway-connectivity-details.md)
- [WebSocket and REST API](https://support.bequant.io/en/articles/6442537-websocket-and-rest-api.md)
- [Sub-Account API: Operational Manual](https://support.bequant.io/en/articles/5371392-sub-account-api-operational-manual.md)