In the event you have access to your device with the authenticator App, but 2FA codes from it are not working, please follow instructions.

What you can do if 2FA codes are not working.

1. Please make sure that the date&time settings both on your phone and your computer are the same and precisely correct. Not only the time but time zone as well should be properly set up.

2. Also check time zone settings in your Bequant Global account at your Settings page.

3. Pay attention to which authentication app you use for generating the code: it should be the same app which has been used to set up 2FA on Bequant Global.

In case if problem persists, try to log in with your backup code which should have been saved during 2FA set up.

Then disable your 2FA on the Settings page and enable it with another app.

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