Welcome to Bequant Global Support Centre. We have covered all common issues here and provided step-by-step guides to solving them.

To get your issue resolved, please find the corresponding article and follow the guide. If it is necessary to contact us, you'll be provided with a relevant contact form. However, most of the issues you might experience along your journey can be resolved even without filing a ticket.

Type brief and clear description or couple of key words related to your issue into the search bar and hit Enter.

Good search queries

Bad search queries

  • deposit not received / lost deposit / deposit

  • lost 2FA / 2FA

  • not receiving email confirmations / email confirmation

  • waiting for my deposit since yesterday!!

  • how to login? i do not have 2 factor codes

  • hello, mail problem

You also can select a proper category, say “Withdrawals”, and look through the articles to find the one describing your issue. We encourage you to study the "Articles" column in each category to learn more about how the exchange operates.

It’s important not to misuse the support contact forms, so that our agents have more time to fix things instead of sorting tickets in order. If you are sure that your issue isn’t covered in the knowledge base, contact us here and describe it in detail.

We encourage you to follow our public channels like Twitter or blog to be aware of Bequant Global events and meet the community.

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